A holistic approach to changing private client lives for the better

Many privileges come with being a private client lawyer. We form strong bonds with our clients and pursue interesting work every day.

Most importantly, we have an opportunity to make a positive difference in the lives of individuals in so many varied, impactful ways. Whether that is helping someone plan for the future by preparing a Will or Power of Attorney, or supporting an individual who has been injured in an accident or due to negligence to get the support and care they deserve.

And, while every case is different, we remain united by the common aim of improving peoples’ lives – the positive impact of which often reverberates to family, friends and others.

Anthony Collins Solicitors (ACS) private legal services team works passionately for its clients. In the firm’s latest Social Impact Report, we were able to share that the team had recovered £28 million compensation for clients who have suffered clinical negligence. This is alongside helping 384 vulnerable children to find better living arrangements.

The impact of this work is far-reaching, with the team playing a key role in supporting the most vulnerable people across the UK – improving lives, communities and society.

This dedication was recognised at Birmingham Law Society’s 2021 Legal Awards, with ACS’ Private Legal Services Team scooping ‘Excellence in Client Service – Private Clients’. No mean feat considering the other legal teams shortlisted for the same category.

It was an honour for the team to be recognised in this way, with the judges highlighting the holistic approach taken by ACS’ Private Legal Services Team when resolving cases. An approach that prioritises the best interests of the individual over the outcome of a case.

We always work with our clients to help identify their needs and goals first. Thinking more broadly in this way often results in an individual discovering that the legal support they require is different to what they first thought – or even that they might not require it at all.

For many of our private clients, this holistic approach allows them to reflect and consider important questions: What do they want to achieve? What legacy would they like to leave? What support do they need? Their answers guide the services provided and ensure that we serve our clients in the most effective and compassionate way possible.

This holistic approach is critical to our success and enables us to take on complex cases across personal injury, clinical negligence, estate planning, Court of Protection, relationships or childcare matters – ensuring the financial security, safety or rehabilitation of those we represent.

However, the Private Legal Services Team could not deliver this work without the support and determination of colleagues across the firm, each of whom strives daily to make a difference.

The award for ‘Excellence in Client Service – Private Clients’ is testament to this collective effort, especially considering the disruption of the past year, with the Covid-19 pandemic impacting the way we communicate, attend court or even collect documents.

Despite these challenges, the support of employees across the firm has meant that we have been able to maintain the high-quality service provided to our private clients at a time where their needs are rapidly changing in line with the pandemic.

I’m humbled to be part of this team and grateful that our efforts have been recognised by the Birmingham Law Society. Thank you to the Private Legal Services Team, to the wider firm who help us daily to deliver our work and above all to our fantastic clients who provide the opportunities to serve and fulfil our commitment to improving lives, communities and society.

For more information please contact:

Donna Holmes, partner and head of the Private Client Team

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0121 214 3671